FAQ

1.Can I add my company logo or branding to the gifts?
Answer: Absolutely! We offer various branding options, including logo printing, laser engraving, and custom-designed gift tags or packaging. 

2. Can you curate bespoke gift hampers?
Answer: Yes, we love creating custom hampers! Reach out to our team at cochinengravedemotions@gmail.com or WhatsApp us at 7510444797 with your budget and requirements, and we’ll prepare a custom proposal for you.

3. How far in advance should I place my order?
Answer: We recommend placing standard orders at least 1–2 weeks in advance. For customized or large-scale corporate orders, please allow 3–4 weeks for production and quality checks.

4. Do you offer pan-India/International delivery?
Answer: Yes, we deliver across India. For international inquiries, please contact our support team for custom shipping quotes.

5. What are your payment terms for corporate clients?
Answer: We accept bank transfers, corporate credit cards, and formal purchase orders. For bulk orders, we typically require a 50% advance payment to initiate the order, with the balance due before dispatch.

6. Do you offer bulk discounts?
Answer: Yes! We offer tiered pricing based on order volume. Please reach out to our corporate sales team at 7510444797 for a custom quote tailored to your quantity and budget.

7. Do you offer gift consulting or curation based on my brand identity?
Answer: Yes! Our gifting experts specialize in aligning products with your brand values and the specific occasion (e.g., employee onboarding, festive gifting, or client appreciation). Reach out to schedule a consultation.

8. What happens if a recipient is unavailable to receive the package?
Answer: Our courier partners make up to 2 delivery attempts. If unsuccessful, we will contact you immediately to provide an updated address or to coordinate a re-delivery.

9. What if a product in my chosen hamper is out of stock?
Answer: We strive to keep our inventory updated. In the rare event that an item is unavailable, we will contact you immediately to suggest a similar, high-quality alternative of equal or greater value for your approval.

10. How can I contact your support team?
Answer: You can reach us by emailing cochinengravedemotions@gmail.com , or by sending us a ping on Whatsapp: 7510444797 from 10am - 8pm [Monday - Saturday].